top of page

WAYSTAR
INTERNSHIP

Instructional Design Intern

June - August 2024

ABOUT WAYSTAR

Waystar is a healthcare technology company that offers cloud-based tools to help healthcare organizations manage their billing and payments more efficiently. Using artificial intelligence and automation, Waystar's platform helps hospitals, clinics, and other medical providers simplify their payment processes--making healthcare payments easier for both providers and patients.

​

Waystar manages healthcare information for at least 50% of the U.S. population, and on June 7th, 2024, officially joined Nasdaq as a publicly traded company.

logo-full.png

MY ROLE

As an Instructional Design intern, I worked on the Growth and Enablement team, where I developed training modules for sales representatives. My role involved creating engaging learning materials that helped sales reps better understand Waystar’s products and services. I collaborated closely with team members to ensure the training content was aligned with business goals and equipped the sales team with the skills needed to succeed.

IMG_9570.jpg

PROJECTS

In the three months I was at Waystar, I:

  • Developed a training module on how to conduct Coverage Detection using our software.

  • Helped revise presentations for in-person trainings at our Louisville location.​

  • Assisted my team with tips and tricks to streamline their work within programs such as PowerPoint and Articulate.

  • Created a method for engaging learners in the training module that ended up being used by the rest of my team in their own modules, as well.

WHAT I LEARNED

In the span of three months, I learned more than I could ever learn in a classroom setting. Not only was my decision to pursue design reinforced, but I was introduced to a part of the field I had never seen before. I was shown the endless possibilities of design careers, the power designers hold in every sector of life, and the importance of good design in everyday technology.

HARD SKILLS

  • Articulate Rise 360

  • Articulate Storyline 360

  • Docebo

  • PowerPoint

  • Okta

SOFT SKILLS

  • Intra-corporate communication

  • Professional collaboration

  • Time management on a team level

  • Problem solving and resilience

  • Curiosity is power

  • Networking

IMG_9577.jpg
bottom of page